Comprehensive IT Outsourcing Solutions

FPT IT Outsource – FPT IT Helpdesk – FPT Outsourced IT Services

From just 990,000 VND/month, your business gets its own high-quality FPT IT department – handling all computer, network, WiFi, printer, email and server issues.

  • Remote and on-site support, unlimited requests
  • Always by your side when issues arise
  • Scheduled maintenance, information security commitment
Free solution consultation Hotline 08.1900.7747
Dịch vụ IT Service FPT
14.000+Our people

Highly experienced, top-tier IT team

35+ yearsExperience

A leading brand in Vietnam's IT industry

10.000+Clients

Businesses that trust FPT services

By your sideWhenever issues arise

Unlimited support, remote and on-site

Benefit

Benefits of using FPT IT Outsource services

Reduce costs, increase efficiency – businesses can focus on their core operations, FPT will handle the entire IT system.

Benefit 01

Save on IT staffing costs

Hiring a dedicated IT employee costs over 10 million VND/month. For just 990,000 VND/month, businesses can have a high-quality IT department from FPT handling PCs, laptops, internal networks, WiFi, printers, Windows, email, servers, and more.

Benefit 02

A large team of experts

With over 14,000 employees, 35+ years of experience, and trusted by over 10,000 corporate clients, we are friendly, enthusiastic, and professional – ready to partner with your business.

Benefit 03

Always by your side when issues arise

Not dependent on a dedicated IT employee – when issues arise, the FPT team is always there to support businesses, providing remote and on-site assistance as per the package's commitments.

Benefit 04

Free upgrade consultation

When maintenance reveals the cause of the problem, FPT proposes upgrading or replacing the equipment completely free of charge.

Benefit 05

Scheduled maintenance

Regularly inspect and clean all equipment – every 6 months for the IT PRO package, every 3 months for the IT VIP package – to ensure the equipment always operates perfectly.

Introduction video

How does FPT's IT Outsource service work?

Price list

FPT IT Outsource Service Package

Choose a plan by number of users – every plan includes unlimited support, and we are always by your side when issues arise.

FPT IT Outsource

IT BASIC

Under 30 usersOn-site within 120 minutes
990,000 VND/month

Scale: Under 30 users

  • Remote and on-site support
  • Unlimited support requests
  • Scheduled maintenance
  • Scheduled on-site duty on request
  • Periodic service report
  • Network infrastructure support and management
  • Technology consulting and recommendations
  • On-site troubleshooting within 120 minutes.
  • Commitment to information security

Prices include VAT

Sign up now
PopularFPT IT Outsource

IT PRO

Under 50 usersOn-site within 90 minutes
1,990,000 VND/month

Scale: Under 50 users

  • Remote and on-site support
  • Unlimited support requests
  • Scheduled maintenance every 6 months
  • Scheduled on-site duty on request
  • Periodic service report
  • Network infrastructure support and management
  • Technology consulting and recommendations
  • On-site troubleshooting within 90 minutes.
  • Commitment to information security

Prices include VAT

Sign up now
FPT IT Outsource

IT VIP

Over 50 usersOn-site within 60 minutes
Request a quote

Scale: Over 50 users

  • Remote and on-site support
  • Unlimited support requests
  • Scheduled maintenance every 3 months
  • Scheduled on-site duty on request, once a month
  • Advanced Helpdesk: Server Administration, Microsoft 365, Firewall
  • Periodic service report
  • Network infrastructure support and management
  • Technology consulting and recommendations
  • On-site troubleshooting within 60 minutes.
  • Commitment to information security

Prices include VAT

Request a survey

Swipe horizontally to see more packages →

See the detailed comparison table for each item →

Service Level Agreement (SLA)

Detailed comparison of IT outsourcing packages

Know exactly what your business will receive with each package – transparent according to FPT's scope of work table.

TaskIT BASIC990KIT PRO1,990KIT VIPPricing
Basic HelpdeskApplies to all 3 packages
Laptop, PC, monitorInstall the operating system and applications; check the functionality and LAN/Internet connection.✓✓✓
Printers, photocopiers, scannersCheck the network connection, install the drivers, and set the scan folder on the user's computer.✓✓✓
Surveillance camerasCheck the DVR and camera connections; instructions for extracting and reviewing footage.✓✓✓
Time attendance devicesCheck the power supply, sensors, control buttons, and LAN/WiFi connection.✓✓✓
IP PhoneCheck the connection to the PBX, and verify that the extension is properly configured.✓✓✓
Network infrastructureChecking copper and fiber optic cable signals; VPN installation and usage instructions.✓✓✓
Application softwareInstalling and configuring common software; troubleshooting and providing basic usage instructions.✓✓✓
User accountCreate, edit, and disable internal accounts (AD, ERP, etc.); reset passwords; troubleshoot login errors.✓✓✓
Remote supportQuick troubleshooting via UltraViewer, AnyDesk; access permission guidance.✓✓✓
Data backupSupports backing up personal data (OneDrive, external hard drives, etc.) and recovering data when needed.✓✓✓
SecurityInstalling antivirus and firewall; guidance on basic security rules.✓✓✓
Scheduled maintenancePRO every 6 months · VIP every 3 months
Hardware checkCheck for malfunctions (Desktop), connection port indicator lights, power light, warning lights, and operating status.–✓✓
Health-check reportPerform a final check after maintenance and prepare a report on the condition of the system and equipment.–✓✓
Incident ReportPrepare equipment malfunction reports and propose repair or replacement options.–✓✓
Equipment cleaningRegular cleaning of all equipment.–✓✓
Advanced HelpdeskExclusively for VIP package
Mail ServerCreate, delete users, assign permissions, and create mail groups as required.––✓
Windows ServerBasic management of DCs, ADCs, Hyper-V…––✓
Microsoft 365Activate users, add domains, SharePoint, OneDrive.––✓
VMware ESXiAdministering virtualization systems (Windows Server)––✓
Antivirus CloudBitdefender, Kaspersky… administration––✓
NetworkVLAN management, DHCP…––✓
FirewallBasic firewall administration––✓
Not sure which package to choose?FPT surveys your IT system and advises on a suitable package – completely free of charge.
Get a free survey Call 08.1900.7747

Scope of work

FPT handles the entire IT system for businesses.

A single point of contact for users, network infrastructure, security, and upgrade advice.

Group 01

End-user support

Ensure optimal work performance for each employee.

  • Checking and troubleshooting hardware and software issues directly for users.
  • Computer, laptop, and office equipment configurations
  • Setting up and troubleshooting business email.
  • Fast remote support via remote control tool.
  • Instructions for using applications, operating systems, and office equipment.

Group 02

Network infrastructure & systems

Maintain stability and continuity for the entire internal network.

  • Regular network equipment maintenance, WiFi optimization, and configuration backups.
  • Server maintenance, system configuration backup.
  • Configuring and troubleshooting Internet, local area networks, and VPNs.
  • Maintenance of IP phones, surveillance cameras, and time attendance machines.

Group 03

Data security & management

Securely protect your company's digital assets.

  • Install, update, and scan for viruses regularly.
  • Proactively review and warn of potential security vulnerabilities.
  • On-demand data backup
  • Organise and manage data systematically on computers and storage systems

Group 04

Consulting & Reporting

Partnering to optimize your IT infrastructure for the long term.

  • Summary of common errors and proposed solutions for thorough resolution.
  • Proposals and quotations for equipment upgrades and new technology solutions.

Process

Get started in just 4 simple steps

1

Contact us

Call 08.1900.7747 or leave your information, and an FPT specialist will contact you immediately.

2

Free survey

We survey your users, devices, network infrastructure and the issues your business is facing.

3

Recommend the right plan

We advise on the BASIC, PRO or VIP plan with a clear, transparent quote.

4

Implementation & Support

We take over your system, stand by you when issues arise, and provide maintenance and regular reports.

Get a free survey

Benefits

Benefits of using FPT IT Outsource services

A stable IT system for all devices and software
Regular system health checks, assessments, and reports.
Equipment and system upgrade recommendations to keep work running
Top-quality service at the lowest cost
Complete confidentiality of customer data and information
Remote and on-site troubleshooting as committed, unlimited requests

Track record

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Frequently Asked Questions

Quick answers before you sign up

Is there a limit on the number of support requests?

No. All IT BASIC, PRO and VIP plans include remote and on-site support with unlimited requests.

When an issue occurs, how quickly does a technician arrive?

FPT commits to on-site response within 120 minutes (BASIC), 90 minutes (PRO), 60 minutes (VIP). Many errors are resolved immediately via remote support (UltraViewer, AnyDesk).

Which package is right for my business?

Under 30 users: choose IT BASIC; under 50 users needing scheduled maintenance: choose IT PRO; over 50 users or needing Server, Microsoft 365 or Firewall administration: choose IT VIP. FPT offers a free survey for accurate advice.

Does FPT provide server, email, and Microsoft 365 management services?

Yes, in the IT VIP: Mail Server, Windows Server (DC, ADC, Hyper-V), Microsoft 365, VMware ESXi, Cloud Antivirus, Network (VLAN, DHCP) and basic Firewall administration.

Can lost data be recovered?

FPT supports data backup (OneDrive, external hard drives, etc.) and performs recovery when needed. Note: data recovery does not guarantee an absolute success rate, so regular backups are recommended.

Is our business information kept confidential?

Yes. FPT is committed to complete confidentiality of customer data and information on every plan.

Free solution consultation

Register for FPT IT Outsource

Leave your information, and an FPT specialist will survey your system and advise on an IT package suitable for your business size.

    Or call now 08.1900.7747

    🔒 Your information is used only for consultation and never shared with third parties.

    Nguyen Hoang DungBusiness Project Development Centre, FPT Telecom08.1900.7747 · DungNH35@fpt.com
    08.1900.7747 Chat on Zalo